Privacy Policy for Spunweave Atelier

Spunweave Atelier is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, use our services, or interact with us.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that helps us provide our bespoke garment care services and improve your experience. This includes:

• Personal Identification Information: Your name, email address, phone number, and physical address when you book services, make inquiries, or create an account with us.
• Service-Related Information: Details about the garment care services you request, including preferences for bespoke garment care, hand washing, eco-friendly dry cleaning, stain removal, alterations, repairs, or premium ironing.
• Transaction Data: Information related to your orders, payments for our services, and billing details. Please note that we do not store full payment card details on our servers.
• Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Communication Data: Records of our correspondence with you, including inquiries, feedback, and customer support interactions.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our bespoke laundry and garment care services effectively.
• To process your orders, bookings, and payments, and to manage your accounts.
• To communicate with you regarding your service requests, appointments, and other relevant information.
• To personalize your experience and offer services tailored to your specific garment care needs.
• To improve our online platform, services, and craftsmanship based on user feedback and usage patterns.
• To send you promotional communications, special offers, or newsletters if you have opted in to receive them (you can unsubscribe at any time).
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations and enforce our terms and conditions.

Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in legal proceedings in which we are involved.

Data Security

We implement a variety of security measures designed to maintain the safety of your personal information. Despite our efforts, no security measures are impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. We strive to protect your personal information, but we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: